We have a maximum of 10 working days to respond to your enquiries, although we try to respond as quickly as we can. To respond to your enquiries we contact internal service areas and/or external partners to seek the information we need to be able to prepare your response.

Urgent enquiries take priority over routine enquiries. This could be a social care matter, flooding or a dangerous pothole. To report an urgent issue, please do so via the below telephone numbers:

Highways (0345 603 7631)
Children and Families Hub (urgent safeguarding issue) 0345 603 7627
Social Care Direct (urgent concern about an adult) 0345 603 7630

All customer enquiries should be directed to our online Member Enquiry Form or by email to member.enquiries@essex.gov.uk

Buddies

Democratic Services Buddies

Officer	Officer contact details
Ann Coldicott	ann.coldicott@essex.gov.uk 03330134566
Charlie Smith	charlie.smith@essex.gov.uk 0333 013 9336
Chloe O'Malley	chloe.omalley@essex.gov.uk 03330137843
Emma Hunter	emma.hunter@essex.gov.uk 03330136601
Gemma Bint	gemma.bint@essex.gov.uk 03330 136276
Jasmine Langley	Jasmine.langley@essex.gov.uk 03330131307
Joanna Boaler	joanna.boaler@essex.gov.uk 0333 013 4578
Karen Fitzpatrick	karen.fitzpatrick@essex.gov.uk 03330136216
Keri Lawrence	keri.lawrence@essex.gov.uk 03330139732
Lisa Siggins	Lisa.Siggins@essex.gov.uk 033301 34594
Michael Hayes	michael.hayes@essex.gov.uk 03330139938
Pam Nijher	paramjit.nijher@essex.gov.uk 03330131221
Paul Turner	paul.turner@essex.gov.uk 03330134591
Richard Buttress	richard.buttress3@essex.gov.uk 03330139938
Sophie Campion	sophie.campion2@essex.gov.uk 03330 131642
Sophie Crane	Sophie.crane@essex.gov.uk 03330134555
Sue Youell	sue.youell@essex.gov.uk 03330134589
Tom Gowers	tom.gowers@essex.gov.uk 03330136564
Tracy Mitchell	tracy.mitchell@essex.gov.uk 03330139938
Alex Bishop	alex.bishop@essex.gov.uk 03330139938
Sarah Baker	sarah.baker@essex.gov.uk 03330139938
Charlotte Powell	charlotte.powell@essex.gov.uk 03330139938

Chief Executive

Nicole Wood - Nicole.Wood@essex.gov.uk

03330 130900

Support: Lucy Wills, Lucy.Wills@essex.gov.uk

Our services and key contacts

Member and MP Enquiries

Richard Buttress, 07809 314835

Statutory Complaints for Adult and Children’s social care

Zoe Bloomfield, 03330 136542

Local Government Ombudsman (LGO) investigations

Zoe Bloomfield, 03330 136542

ECC Corporate Complaints, Comments and Compliments

Zoe Bloomfield, 03330 136542

General Customer Enquiries

This includes online reported issues, email and second tier telephone calls (complex call that the Contact Centre cannot resolve)

Zoe Bloomfield, 03330 136542

Unreasonable Persistent Complaints and Unreasonable Complaint Behaviour

Zoe Bloomfield, 03330 136542

Escalations advice or support

Richard Buttress, 07809 314835

Essex County Council contacts

Key contacts for officers and services in ECC

Highways

Tell us - Essex County Council

0345 603 7631

Customer Services

Complaints and compliments | Essex County Council

IT Services

03330 135953 (priority customer number)

IT Training site

Help desk is located in CG03, County Hall, Monday to Friday

Emergency Planning

The office number for Emergency Planning and Business Continuity is 03330 132587 and the office number for the press desk (who will have up to date information in an emergency) is 03330 132800 or out of hours: 07717 867525. Please refer to the Communications flowchart for details.