Key contacts
Councillors
View a full list of Councillors
Monitoring Officer
Paul Turner, Director, Legal and Assurance
paul.turner@essex.gov.uk or Monitoring.Officer@essex.gov.uk
07921 397145
Democratic Services Team
democratic.services@essex.gov.uk
Assistant Director: Democracy and Transparency
03330 135953
Full Council (this is the email address for full council related matter and queries)
Democratic Services Managers
Ann Coldicott - Telephone: 0333 013 4566, Email: ann.coldicott@essex.gov.uk
Richard Buttress - Telephone: 03330 138630/03330 139938, Email: richard.buttress3@essex.gov.uk
Emma Tombs - Telephone: 03330322709 Email: Emma.Tombs@essex.gov.uk
Member Enquiries Team
The Member Enquiries Team is the single point of contact for all County Member and MP enquiries.
We have a maximum of 10 working days to respond to your enquiries, although we try to respond as quickly as we can. To respond to your enquiries we contact internal service areas and/or external partners to seek the information we need to be able to prepare your response.
Urgent enquiries take priority over routine enquiries. This could be a social care matter, flooding or a dangerous pothole. To report an urgent issue, please do so via the below telephone numbers:
- Highways (0345 603 7631)
- Children and Families Hub (urgent safeguarding issue) 0345 603 7627
- Social Care Direct (urgent concern about an adult) 0345 603 7630
All customer enquiries should be directed to our online Member Enquiry Form or by email to member.enquiries@essex.gov.uk
Chief Executive
Nicole Wood - Nicole.Wood@essex.gov.uk
03330 130900
Support: Lucy Wills, Lucy.Wills@essex.gov.uk
Our services and key contacts
Member and MP Enquiries
Richard Buttress, 07809 314835
Statutory Complaints for Adult and Children’s social care
Zoe Bloomfield, 03330 136542
Local Government Ombudsman (LGO) investigations
Zoe Bloomfield, 03330 136542
ECC Corporate Complaints, Comments and Compliments
Zoe Bloomfield, 03330 136542
General Customer Enquiries
This includes online reported issues, email and second tier telephone calls (complex call that the Contact Centre cannot resolve)
Zoe Bloomfield, 03330 136542
Unreasonable Persistent Complaints and Unreasonable Complaint Behaviour
Zoe Bloomfield, 03330 136542
Escalations advice or support
Richard Buttress, 07809 314835
Essex County Council contacts
Key contacts for officers and services in ECC
Highways
Tell us - Essex County Council
0345 603 7631
Customer Services
Complaints and compliments | Essex County Council
IT Services
03330 135953 (priority customer number)
Help desk is located in CG03, County Hall, Monday to Friday
Emergency Planning
The office number for Emergency Planning and Business Continuity is 03330 132587 and the office number for the press desk (who will have up to date information in an emergency) is 03330 132800 or out of hours: 07717 867525. Please refer to the Communications flowchart for details.