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Key contacts

Councillors

View a full list of Councillors

Monitoring Officer

Paul Turner, Director, Legal and Assurance

paul.turner@essex.gov.uk or Monitoring.Officer@essex.gov.uk

07921 397145

Democratic Services Team

democratic.services@essex.gov.uk

Head of Democracy and Transparency

joanna.boaler@essex.gov.uk

03330 135953

Democratic Services Managers

Ann Coldicott - Telephone: 0333 013 4566, Email: ann.coldicott@essex.gov.uk

Richard Buttress - Telephone: 03330 138630/03330 139938, Email: richard.buttress3@essex.gov.uk

Member Support

Paramjit Nijer, Democratic Services Officer (Conservative Group)

Chloe O'Malley, Democratic Services Officer (Liberal Democrat Group)

Tracy Mitchell, Democratic Services Officer (Labour Group)

Lisa Siggins, Democratic Services Officer (Non Aligned Group)

Member Enquiries Team

The Member Enquiries Team is the single point of contact for all County Member and MP enquiries.

We have a maximum of 10 working days to respond to your enquiries, although we try to respond as quickly as we can. To respond to your enquiries we contact internal service areas and/or external partners to seek the information we need to be able to prepare your response.

Urgent enquiries take priority over routine enquiries. This could be a social care matter, flooding or a dangerous pothole. To report an urgent issue, please do so via the below telephone numbers:

  • Highways (0345 603 7631)
  • Children and Families Hub (urgent safeguarding issue) 0345 603 7627
  • Social Care Direct (urgent concern about an adult) 0345 603 7630

All customer enquiries should be directed to our online Member Enquiry Form or by email to member.enquiries@essex.gov.uk

Our services and key contacts

Member and MP Enquiries

Richard Buttress, 07809 314835

Statutory Complaints for Adult and Children’s social care

Zoe Bloomfield, 03330 136542

Local Government Ombudsman (LGO) investigations

Zoe Bloomfield, 03330 136542

ECC Corporate Complaints, Comments and Compliments

Zoe Bloomfield, 03330 136542

General Customer Enquiries

This includes online reported issues, email and second tier telephone calls (complex call that the Contact Centre cannot resolve)

Zoe Bloomfield, 03330 136542

Unreasonable Persistent Complaints and Unreasonable Complaint Behaviour

Zoe Bloomfield, 03330 136542

Escalations advice or support

Richard Buttress, 07809 314835

Essex County Council contacts

Key contacts for officers and services in ECC

IT Services

03330 135953 (priority customer number)

IT Training site

Help desk is located in CG03, County Hall, Monday to Friday

Emergency Planning

The office number for Emergency Planning and Business Continuity is 03330 132587 and the office number for the press desk (who will have up to date information in an emergency) is 03330 132800 or out of hours: 07717 867525. Please refer to the Communications flowchart for details.